Shipping policy

Introduction

At COUNT VALENTINE, we strive to provide you with the best shopping experience, including efficient and reliable shipping. This Shipping Policy outlines our shipping practices and procedures for orders placed through our website (the "Site"). By placing an order, you agree to the terms set forth in this policy.

1. Shipping Destinations

We currently ship to addresses within the United States and Canada. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

2. Processing Time

Order Processing

Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of your order and the shipping destination.

Delivery Estimates

Estimated delivery times are as follows:

United States: 10-15 business days
Canada: 10-15 business days

Please note that these are estimates and actual delivery times may vary based on factors beyond our control, such as carrier delays or customs processing.

4. Shipping Carriers

We use a variety of shipping carriers to ensure your order reaches you in a timely manner. The carrier used for your order will depend on your location and the shipping method selected at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number, please contact our customer support team for assistance.

6. Customs, Duties, and Taxes

United States

Orders shipped to the United States may be subject to import duties and taxes, which are not included in the item price or shipping cost. These charges are the customer's responsibility and are determined by the customs office of the destination country. COUNT VALENTINE is not responsible for any additional charges that may apply.

Canada

Orders shipped to Canada may be subject to import duties and taxes, which are not included in the item price or shipping cost. These charges are the customer's responsibility and are determined by the customs office of the destination country. COUNT VALENTINE is not responsible for any additional charges that may apply.

7. Shipping Issues

Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs processing, or other factors beyond our control.

Lost or Stolen Packages

COUNT VALENTINE is not responsible for lost or stolen packages once they have been shipped. If your package is lost or stolen, please contact the shipping carrier with your tracking number for assistance.

8. Address Errors

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered the wrong address, please contact us immediately at support@countvalentine.com. We will do our best to update the address before the order ships, but we cannot guarantee changes after the order has been processed.